Refund & Cancellation Policy

• Cancel at least 24 hours before your start time: you get the whole rental fee back.
• Cancel less than 24 hours before the start, or do not turn up: the rental fee is not refunded. If we can rent the drone to someone else for that time, we will refund you.
• To cancel, contact us (see the Contact page) with your booking number, the name and the phone number you booked with.

You get the full rental fee back, and your deposit hold is released, when:

• the last drone for your time was taken by someone who paid just before you. This is refunded automatically and you are asked to choose another time;
• the wind forecast is above the drone's limit, or the shop judges the weather or the place unsafe to fly, and you are not able to rebook;
• the shop cannot give you the drone you booked, or the drone, battery or controller is faulty at hand-over;
• the shop cannot confirm who you are, or your ID does not match your booking;
• we cancel for any other reason.

If we can offer you another time or drone instead, you can accept that, or take the refund.

• The rental fee is not refunded for a rental you cut short or for time you did not use, unless the drone stops working through no fault of yours. In that case we refund the unused hours, or give you a replacement drone.
• Late fees and battery swaps are not refunded unless we charged them by mistake.

• The deposit is only ever a hold on your card. If everything comes back in good condition, the whole hold is released. No money was taken, so there is nothing to refund.
• If something is damaged, we charge only the cost of the repair, up to the amount held, and release the rest. If something is lost we keep the deposit held for that item. See the Terms for how this works.
• Your bank decides how fast a released hold disappears from your statement. This usually takes a few working days. A hold that is not captured is released automatically after about 7 days.

Refunds go back to the card you paid with, in Malaysian Ringgit. We start the refund straight away. Your bank may take 5 to 10 working days to show it. Fees charged by the payment processor are not returned to us, but we never take them out of your refund. If you paid in cash at the shop, the shop returns the cash.

If you think a damage charge, late fee or any other charge is wrong, contact us within 14 days. We will go through the hand-over and return photos with you and correct it if we got it wrong. Please contact us first, before asking your bank to reverse the payment, so we can fix it quickly.

Send us your booking number on the Contact page. See also the Terms & Conditions.